Austin is facing pressure from its residents to resolve the issue of understaffing at the Texas capital’s massively understaffed 911 dispatch centres which have left callers on the line for extended periods of time in the midst of deadly emergencies.
Tanya Gotcher is one such person who recently experienced this nightmarish situation as her husband died of a heart attack while she was left on hold by 911 dispatchers for 15 minutes. Her story is now being featured in a campaign ad for Travis County judge candidate Rupal Chaudhari.
