At some point in our lives we have had to use the self-scan checkouts and quite often this technology doesn't run as smoothly as we'd like.
Because of this, one Tesco shopper has taken to Change.org to start a petition calling for Tesco not to 'replace staff with machines'.
To date, the petition has gained over 110k signatures and keeps growing.
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In explaining her reasoning behind the petition, Pat McCarthy said the self-service tills turn "a great shopping experience into a Tesco's shopping nightmare" urging people to back her up and sign the petition in order to help those with physical difficulties.
The retired woman, who volunteers helping disabled people with applying for Personal Independence Payment (PIP) is also a Trustee of her local Disability Network and says her local Tesco store has "inaccessible self-service tills with no staff" resulting in a "physically difficult and overwhelming" shopping experience which is said to make up 3/4 of the tills in her store.
The 69-year-old explained: "These new tills are not accessible for people who don't have credit cards and can only use cash or those with little confidence to use these self-service card-only tills - myself included. People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
"I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
"With these new replacement self-service-card-only tills (SSCOT) you have to choose your shopping if you can find it, put it in the trolley, unpack it, load it onto the belt that is static, scan it (if the scanner works), shove it across onto a packing area, pay for it and then lift it off out of the packing area and then load it into your trolley. This is a physically taxing process. As an older woman, I can't lift anything heavy, and that goes for many disabled people.
"I challenge Ken Murphy Chief Executive of Tesco to meet with me for a discussion to explain his 'replace people with machines policy'. I want Ken Murphy to bring staff back to do check-outs on the till and not have a replace people with machines policy."
The supermarket petition appears to have taken off on Twitter too with '#BringBackTescoStaff' having been used more than three thousand times by those sharing the petition.
One tweet using the hashtag read: "Being on the autistic spectrum, I find self service tills a godsend as I don't have queue anxiously waiting knowing I have to speak to someone. So those tweeting #BringBackTescoStaff stop and think about people different to you."
Another tweeted: "I’m with this lady! I’m tech savvy, intelligent and often rushing but I find these machines a huge pain in the butt! They’re slow & awkward especially for disabled/blind/autistic/dyslexic people (to name a few) and I refuse to use them!!"
Discussing the petition, a Tesco spokesperson told the BBC: "Our colleagues and the friendly service they provide are absolutely vital to our stores and will always be on hand to help our customers, whether they are checking out at one of our colleague-operated or self-service checkouts."
Adam Leyland, editor of The Grocer magazine also told the BBC: "Many shoppers still value great customer service and human interaction and technology won't always win. So supermarkets will need to listen hard as the market evolves and cater for all needs."
