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Daily Mirror
Daily Mirror
National
Josh Luckhurst

Tesco hit by nationwide IT glitch leaving families 'without food or money'

Tesco faced the wrath of thousands of families after a nationwide IT issue led to delivery orders being cancelled and long delays for their refunds.

The supermarket giant was hit with hundreds of complaints after it admitted "a large number of orders" were cancelled, with customers offered an alternative slot due to the IT issue.

However, not everyone was satisfied with their new time slot as many consumers struggled to get a slot within 24 hours of their original period.

Matters were made worse as those who chose to get a refund on their food shop were left with a message that they face up to five working days for their reimbursement.

Tesco has told The Mirror that the issue has since been resolved.

The supermarket giant also admitted refunds could take up to five working days to be reimbursed (Getty Images)

It comes after many disgruntled customers took to social media to hit out at the supermarket.

One person wrote: "All the people are going to panic buy and half my shopping will be missing from my Tesco delivery tomorrow I just know it."

A second tweeted: " @Tesco … have you sorted out your IT issues? I have a delivery booked for today (8th). I’m disabled and completely housebound so having my delivery cancelled would be awful as I can’t go out to shop."

Another replied: " @Tesco not impressed. Order cancelled today. No call or text. Arrived home and sat around waiting for the delivery. No slots available until the weekend for another delivery. Off to @sainsburys cheers."

Tesco customers took to social media to display their outrage (Twitter)

A Tesco Spokesperson said: "We have resolved an intermittent technical issue that resulted in some cancelled orders yesterday. We're sorry to customers who were affected."

The cost of living crisis has emptied the pockets of millions of households in the UK thanks to record-high energy bills.

Food prices are another thing Brits have expressed frustration about with food inflation sitting at a record high of 17.1% according to an analysis by Kantar.

Several supermarkets have announced "price locks" on a large number of its products which will keep the price at its current level.

Iceland has extended its £1 price freeze throughout 2023 across 600 frozen products, Tesco has locked the prices on over a thousand own-brand and branded items until Easter, and M&S has pledged to keep over 100 items price-locked until April 9.

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