In February I went to the Tesco Mobile outlet in my nearest Tesco store and ordered an upgraded handset – an iPhone. It was for my grandson, who took over my late wife’s Tesco Mobile number.
I paid an extra £29.40, completed the necessary paperwork and was informed that the phone would be delivered to me by DPD. Three days later I personally took delivery of the box, but when I opened it up, instead of the phone, there was a power bank (a portable charger) and a Tesco sim card.
