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Chronicle Live
Business
Catherine Furze

Tesco Clubcard points slashed for some customers from tomorrow

Money-saving Tesco shoppers only have until tomorrow morning to take advantage of a long-standing Clubcard offer.

Tesco Mobile customers have until 8:59am on 15 June to double their Clubcard vouchers to get money off their mobile bill. After that, you can still use your Clubcard vouchers at Tesco Mobile but only at the normal rate, so if you exchange a voucher worth £1, you will get £1 off your bill rather than £2.

The move comes after Tesco recently hiked its prices for out-of-bundle calls and texts earlier this year, with both pay monthly and pay-as-you-go users seeing an increase in charges for using out-of-bundle services.

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The Clubcard voucher change has not gone down well with some customers, some of who say on Tesco Mobile's Twitter page that they only took their contracts out with Tesco because the Clubcard double-up reduced the cost.

@Andrewilliam69 said: "What also made Tesco Mobile so attractive was that your in-store vouchers could be used for your mobile bills at 2x value! Shame that ENDS in June".

@ShazzaG8 slammed the decision, saying: "They were happy for people to take on a contract with them who thought they could use the Clubcard points at double their worth, and all of a sudden TM decide to stop doing this. So changing this during people's locked in contract makes it less good value." @mariemrswood agreed and said she was "irked" at the changes. "I agree and was irked at the change regarding Clubcard points which were a factor when taking out a contract."

@Tescomobile responded to the messages on Twitter by saying: "The decision to reduce the exchange rate for this part of the Clubcard scheme, to enable us to invest in other Clubcard offers for customers to benefit from – there’s lots coming up in 2022."

If you want to redeem your vouchers for double the face value, you'll have to log into your Clubcard account today or early tomorrow morning before 8.59am.

Choose the amount of vouchers you want to exchange and choose Tesco Mobile as the “Rewards Partner” you want to redeem them against. You can either get money off your phone bill or off the cost of a new handset.

You’ll need to enter your code either at the checkout stage of purchasing a new phone, or into the bill section of your Tesco Mobile account if you’re reducing your bill.

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