Tesco has announced changes to its delivery offers, which will see customers needing to spend more to qualify for the same charges. The supermarket giant has upped the prices of its minimum charges for delivery, as well as increasing the delivery fee.
In a note on its website, the supermarket said that from May 2, the minimum basket charge for delivery would increase to £5. The minimum basket charge is added to all orders that don’t meet the minimum basket value.
At the same time, the minimum basket value for home delivery will change to £50. The minimum order value for Click+Collect will remain at £25 for all stores. You can get more consumer news and other story updates straight to your inbox by subscribing to our newsletters here.
Read more: What Tesco Clubcard changes mean to you
Currently, a minimum basket charge of £4 is added to home delivery orders at checkout where the basket value is under the present £40 minimum.
The changes mean that Tesco will have the highest minimum order value of all of the online supermarkets from May. The grocery giant has justified the changes, which affect subscribers to its Delivery Saver Plan as well as more occasional online shoppers, saying the move would help ensure its grocery home shopping operation remained as efficient as possible.
A notice on its website said the increases aimed to 'reduce the cost of home deliveries to your groceries'. According to ChronicleLive, a Tesco spokesperson said the majority of customers would not be affected by the change, as the average order value was over £90.
This latest change comes after the supermarket made alterations to its Clubcard points scheme. Last month it announced that it would cut the value of its Clubcard rewards scheme. The UK's biggest supermarket said its Clubcard points would be worth twice their value rather than three times as they are now, when customers cash them in from June 14 this year.
The move has provoked anger from customers, with many describing it as "disappointing" and questioning why it was happening at the same time as the cost-of-living crisis was already placing pressure on household budgets. By 2021, it was reported that the scheme had 20 million users in the UK alone.
The scheme enables shoppers to collect points for money spent at Tesco and exchange them for vouchers which can be used in store or for excursions such as restaurant meals and day trips. In an email to current Clubcard members, Tesco’s chief customer officer, Alessandra Bellini, said the move would "make sure we can continue to provide you with a wide range of exciting rewards, whilst keeping our product prices low".
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