A tenant feels angry that he ended up having to take his landlord to the ombudsman because of their poor handling of anti-social behaviour caused by a neighbour.
Ashley Bridle decided to report Elim Housing to the Housing Ombudsman Service after feeling the housing association was not taking seriously the problems he has been facing for the past six years. The ombudsman has now determined that Elim Housing is responsible for service failure in the way it handled Mr Bridle's reports of anti-social behaviour caused by a neighbour.
Elim Housing has apologised for the service failures identified and said it took the ombudsman's findings very seriously. It said it has formally confirmed its commitment to fulfil each of the recommendations set out in the determination report and that it will use the findings from the ombudsman report as an opportunity to learn and improve.
