Telstra has explained how it accidentally published tens of thousands of customers’ data on the World Wide Web, even though they explicitly asked the telco to keep their personal details unlisted.
Telstra chief financial officer Michael Ackland told ABC Radio Melbourne on Monday the personal information — consisting of names, numbers and addresses — of 132,000 customers was accidentally made available via directory assistance and the White Pages due to a database “error”.
“It’s an error between those databases that we discovered through our regular audit and reconciliation processes,” he said.
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