Telstra apologises to family of Victorian who died during triple zero outage

Telstra says it was unable to immediately transfer 148 of 494 triple zero calls due to an outage during which a Victorian suffered a cardiac arrest and died. Photograph: Asanka Ratnayake/Getty Images

Telstra has apologised for a technical issue that meant Australians were not able to speak to trained triple zero call takers for more than an hour.

The telecommunications giant issued the apology to people who were unable to make phone calls to triple zero for more than an hour on Friday morning.