A young adult woman who was distressed by an interpersonal relationship reached out to Tele MANAS. She was also worried about the issue cropping up at a time when exams were around the corner. A team counselled her for nearly an hour.
“The caller’s needs were kept as a priority, and as she preferred speaking to a woman, the call was transferred to the on-call female psychiatrist on the Tele MANAS cell team after preliminary assessment,” said Dr. Naveen Kumar C., Professor of Psychiatry and Head of Community Psychiatry at NIMHANS talking about the nature of calls received by Tele MANAS, the toll-free government, mental health helpline.
The helpline has seen an increase in the number of calls it receives from those aged 15–30, including this patient.
