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Aron Lee Rosenberg, Postdoctoral Researcher, Educational Studies, Trent University

Technology is far from a silver bullet for solving homelessness or child welfare issues

A homeless person lies in a tent pitched in downtown Toronto in April 2020. New research suggests we need to focus less on new technologies to streamline social services and more on the people entwined in these systems. THE CANADIAN PRESS/Chris Young

In 1921, Nobel Peace Prize laureate Christian Lous Lange stated: “Technology is a useful servant but a dangerous master.”

A century later — in a digital landscape where technology giants strive to “move fast and break things,” according to Meta’s Mark Zuckerberg — we see an acceleration in the use of technology to address the most human of problems, including in the areas of homelessness and child welfare.

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