Taylor Swift has finally spoken out about the Ticketmaster disaster that played out this week as frustrated fans tried — and often failed — to buy tickets to the “1989" singer’s Eras concert tour.
It was “excruciating” to watch the situation unfold, Swift wrote Friday on her Instagram stories, given that she had “no recourse” to improve the situation. She said she’s moved many elements of her operation in-house in part because of how protective she is of her fans.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward,” Swift said.
