Taylor Swift has addressed widespread criticism over Ticketmaster’s handling of sales to her upcoming Eras tour, writing that it has been “excruciating for me to just watch mistakes happen with no recourse”.
Swift’s first public comments about the chaotic ticket sales landed the same day as the New York Times reported an antitrust investigation by the US justice department into Ticketmaster’s parent company. The investigation, which predates the Swift controversy, is looking into whether Live Nation Entertainment has abused its power in the multibillion-dollar live entertainment industry.
