Tawk.to is a live chat platform that lets businesses connect with customers and website visitors in real-time. This free tool is the most popular live chat app worldwide, holding over 20% of the market share and serving more than 265,000 companies. The platform includes a customizable chat widget that works well with popular website platforms like WordPress, Joomla, and Magento.
Tawk.to also helps businesses track customer activity in real-time. It allows handling multiple conversations at once, with many other features include visitor monitoring, canned replies, offline forms, file sharing, screen sharing, conversation history, and IP tracking. These tools help companies engage website visitors, create smooth channels for conversations, and boost lead generation. The platform also has a knowledge base, ticketing system, and detailed analytics for tracking performance metrics.
