People who get their broadband from Virgin Media, TalkTalk, Vodafone or Sky Broadband have been issued a fine warning of up to £110. If a member of staff visits your house and you don't answer the door, you can be issued the large fine - depending on which provider you're with.
Broadband providers can charge you a fixed fee if an engineer visits and you don't answer the door. The rules have caused controversy amongst customers. On the other hand, you can also get compensation if an engineer misses an appointment.
This compensation is, however, often a fraction of what you'd pay for missing one yourself, Manchester Evening News reports. This is how much the biggest broadband providers will charge you if an engineer is called out to no avail:
