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The Guardian - UK
The Guardian - UK
Alison Coleman

Taking the biscuit: how a bakery uses emails – and not cookies – to help drive sales online

Gemma Goode of Honeywell Bakes.
Gemma Goode of Honeywell Bakes. Photograph: Jooney Woodward/The Guardian

A strong email marketing strategy can be crucial to reaching and connecting with a target audience in a way that engages them with the business and increases sales. But effective email marketing is about more than simply reaching the right people. It’s about listening and creating a conversation with them.

It is also why so many companies use the email marketing platform Mailchimp and its suite of tools to better understand their customers’ preferences and create email content that speaks to them in a more personalised way. Northampton-based Honeywell Bakes uses Mailchimp to tailor its content to different customer audiences within its subscriber base, while maintaining its core brand message. As a result, the company has taken its communications strategy to a new level.

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