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International Business Times UK
International Business Times UK
Business
Akshay Puri

T-Mobile Customers Promised Their Bills Would Never Rise Can Get Refunds or Free Phones—Here's How

T-Mobile New York Mobile
T-Mobile will compensate affected New York customers and pay $98,000 for breaking its price guarantee (Credit: Wikipedia / Website)

T-Mobile customers in New York whose bills rose despite promises that their rates would never increase could qualify for refunds, free 5G phones or price protection. The benefits follow an agreement secured by New York Attorney General Letitia James after an investigation into the company's pricing practices.

Announced on 20 October 2026, the agreement could provide more than $38 million in benefits. T-Mobile increased prices on certain Price Guarantee Plans by about $5 per phone line in 2024, affecting approximately 252,957 plans in New York, according to the Attorney General's office.

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