Food delivery service Swiggy gave its drivers insurance support and other privileges based on their performance, leaving them vulnerable to being cut off during a time of crisis, Rest of World reported.
One case featured an anonymous delivery driver for Swiggy who said he was eligible for family insurance benefits, but lost out because he missed work while trying to take care of his ill wife.
Swiggy introduced three tiers of worker benefits last year - gold, silver, and bronze - according to the news outlet. While those on the gold level can avail family insurance benefits, those in the silver level do not get family coverage, and drivers on the bronze level only get accident-related insurance coverage, per the report.
