Food delivery platform Swiggy has agreed to refund charges collected from Bengaluru restaurants for promotional campaigns run without their consent, while seeking time until the end of August to address the industry's pending demands, representatives of hotel associations told ET after a meeting with the company on Friday.
The discussions, led by Swiggy CEO (Food Marketplace, Dineout, and Crew) Rohit Kapoor, chief business officer (Food Marketplace) Sidharth Bhakoo, and CEO (Dineout and Scenes) Swapnil Bajpai, came a day after rival Zomato held talks with restaurateurs and agreed to address a range of operational concerns.
