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AAP

Jacob Shteyman

Super funds accused of slow action on customer support

AustralianSuper Daniel Mulino Lukas Coch Xavier OHalloran ASIC

AustralianSuper has questioned a survey that dumped on customer experiences with super funds. (Lukas Coch/AAP PHOTOS)

A mystery shopper test of superannuation funds shows the sector has a long way to go to fix systemic customer service shortcomings, a consumer advocacy group says.

But the methodology of the study has been slammed by the sector, which claims it is making good progress following a scathing review which found chronic delays in paying out death benefits to members.

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