Students living in a house in Cathays said they had spent their academic year dealing with mould, damaged fittings and ceilings collapsing - twice. During what was the final year of university for many of them, they claimed they had reported the condition of the ceilings to their lettings agent several times before they collapsed in two separate places.
Some tenants said the amount of black mould had affected their health and most of them had to sleep on friends' sofas or book Airbnbs when they claimed the condition of their house became too bad to live in, despite them claiming that the lettings agent had insisted it was habitable. One said she was "extremely disappointed," and felt the group's complaints could have been dealt with better.
When the group of seven first started moving into the house in late summer, 2022, they claimed they noticed issues including broken tiles and kitchen fittings, a missing toilet seat and a broken bed. They claimed the house already had issues with mould and damp, which got worse through the year with black mould appearing on bedroom windowsills and in the kitchen. The tenants claimed they started reporting these problems to the lettings agency, Kingstons Residential, who passed them on to the landlord. You can get more story updates straight to your inbox by subscribing to our newsletters here.
