A Scots woman was forced to borrow money to survive after her energy company mistakenly told her she was over £300 in debt. The stressful situation left Viktoria Elohegyi in tears and impacted her mental health.
The 37-year-old student, who works two jobs, desperately tried to contact OVO Energy when her pay-as-you-go meter suddenly stated she owed over £300 as she tried to top-up. She regularly puts money in the meter to ensure she never owes more than any emergency credit used.
Distressed by the situation, Viktoria immediately tried to contact OVO but faced several issues. She said: "On November 26, I went to top up my meter with £40, thinking that would cover my emergency credit and leave me with enough left over for gas until I get paid on the eighth of the month.
