- California residents Julia Reeker Moghal and Reuben Renteria have filed a lawsuit against online ticket reseller StubHub in a New York federal court.
- The lawsuit alleges StubHub engaged in "false and misleading" sales practices, leaving customers without tickets they purchased for World Cup group stage matches.
- Plaintiffs claim they are among potentially thousands of fans who bought tickets that either did not exist, were revoked, or erased, citing FIFA 's description of "poor digital infrastructure."
- Beyond seeking monetary damages, the lawsuit requests that StubHub be prohibited from selling World Cup tickets and that any profits from such sales be distributed to affected customers.
- StubHub stated its "FanProtect Guarantee" offers replacements or full refunds and attributed issues to the event organizer's ticketing infrastructure, while FIFA denies its system is at fault for third-party platform problems.
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