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The Conversation
Dominique Kelly, Doctoral Candidate, Information and Media Studies, Western University

Struggling to cancel an online service? You're not alone

Unsubscribing from internet platforms can be a deliberately confusing experience. (sarah b/Unsplash)

The U.S. Federal Trade Commission (FTC) recently filed a complaint stating that, for years, Amazon has “knowingly duped” consumers into signing up for Prime subscriptions and then complicated their attempts to cancel.

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