Birgitt Paul has worked as a nurse at the Veterans Affairs (VA) in Cheyenne, Wyoming, for more than a decade – five years on the floor, five and a half coordinating at-home care for veterans in the region.
Like many people working at the agency, she has her gripes with the system: it could be more efficient, more streamlined, easier to navigate for the veterans in need of its care, and better for the 400,000 employees that keep its wheels spinning.
