
Releasing earnings on Thursday, eGain (EGAN) appears to be in turnaround mode. According to CEO Ashu Roy, the company was seeing stalled deals in the first half of the year, but “we are now seeing many of those deals re-engaging and new RFPs launching with urgency and intent.”
EGAN provides a customer engagement platform that provides client agents with information at their fingertips when their customers contact them with issues. The company counts among its many customers, L.L. Bean, Lands’ End, and even the IRS.