People said they are "not surprised" that the Britannia hotel chain, who own The Adelphi, was ranked as the country's worst to stay in for the 10th year running.
Which? the consumer rights website, conducted the research and it was based on almost 4,500 hotel stays, with respondents invited to rate their experiences at 35 chains across 10 key categories. These included cleanliness, bed comfort, food, customer service and value for money.
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The consumer champion gave Britannia, which also owns the Scarisbrick Hotel and Prince of Wales in Southport, a customer score of 56%, highlighting issues raised by guests with everything from cleanliness to mould, faulty toilets and a lack of hot water. The Which? said the firm “should be avoided at all costs.”
One guest described their room as “absolutely dire, drab and smelly”. The Adelphi, where guests travelling on the Titanic stayed before departure, was now described as “tired and tatty,” with a “rough and ready” feel.
Since the ECHO published the news, hundreds of readers have said they are not surprised with rating. Writing on the ECHO's Facebook page Louise Shields said when she stayed there "it was like a throwback to the shining."
Susan Crook added: "Makes me sad to see how this once beautiful hotel has slumped into disrepair with such a dreadful reputation. Was once the jewel of Liverpool hotels." Dot Peck also said: "So sad, Adelphi, was such a beautiful place, and stood out above others in the North West. Hope it can be made good again."
Lisa Maylor said: "At least they're consistent." Chris Wells also said: "Outstanding consistency!"
Guy Hobbs, editor of Which? Travel, said: “With a decade of dismal reviews cementing its place as one of the UK’s worst hotel chains, our results suggest that Britannia should be avoided at all costs.”
Britannia Hotels is still owned by founder and multimillionaire Alex Langsam. Top of the Which? hotel survey was budget chain Premier Inn, with a customer score of 78%, followed by Sofitel, with 76%.
Britannia Hotels was contacted for comment in regards to the rating.
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