People said they are "not surprised" that the Britannia hotel chain, who own The Adelphi, was ranked as the country's worst to stay in for the 10th year running.
Which? the consumer rights website, conducted the research and it was based on almost 4,500 hotel stays, with respondents invited to rate their experiences at 35 chains across 10 key categories. These included cleanliness, bed comfort, food, customer service and value for money.
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