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Zenger
Zenger
Business
Simona Kitanovska

Starter Guide: How To Establish Your Own Call Center Business

Grace Lau

Establishing a call center is a winning business plan.

The industry is predicted to grow in the next few years, partly due to companies’ need to evolve in new directions after being faced with the COVID-19 pandemic. Right now, the call center market is predicted to be worth an astonishing $496 billion in 2027.

Contrary to what one might think, phone calls continue to be most customers’ preferred channel for resolving issues.

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