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The Guardian - UK
The Guardian - UK
Business
Jasper Jolly

Starbucks says people using its coffee shops must buy something

Starbucks cups on a counter in New York
Starbucks is planning to extend free refills of hot or iced coffee to all paying customers who buy a drink. Photograph: Carlo Allegri/Reuters

Starbucks has said that people using its coffee shops in North America need to buy something, U-turning on a policy that allowed anyone to use its toilets even if they had not made a purchase.

The world’s biggest coffee chain this week published a new code of conduct to be displayed in every US and Canadian shop saying “Starbucks spaces are for use by our partners and customers – this includes our cafes, patios and restrooms”.

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