- Starbucks will implement a policy next week preventing non-paying customers from using the bathroom or sitting down in coffee-shop seats. The company is training employees to deal with pushback on the policy, which includes “utilizing de-escalation tactics” where necessary, according to an employee.
Starbucks is preparing its baristas to turn away store visitors hoping to refill water bottles or use the bathroom without buying a coffee or pastry. The coffee chain’s workers, known as “partners,” completed a three-hour training on how to enforce the customer-only policy that takes effect next week.
