SEATTLE — Starbucks chief executive Howard Schultz said Thursday the company might close its bathrooms to people who are not customers, reversing a 2018 policy.
Schultz cited safety as the reason for the reversal of the open-bathrooms policy, which came into being after an incident at a Philadelphia Starbucks that drew racial bias accusations.
"We have to harden our stores and provide safety for our people," Schultz said Thursday during The New York Times' Dealbook D.C. forum. The event invites leaders in business, media and politics to debate national policy issues.
