Star Health and Allied Insurance Company has been directed by a consumer commission in Guntur to pay the remaining balance on a Covid hospitalisation claim it had been withholding for over two years, with the court observing that the insurer deducted amounts without citing any specific policy clause and acted on its own whims and fancies.
The order, passed on 24 July 2025 by the District Consumer Commission in Guntur, Andhra Pradesh, comes in a complaint filed by S.P. Srinivasa Murthy, a 32-year-old resident of Guntur, who had taken a Star Health policy with a sum assured of Rs 7.5 lakh and found himself chasing the insurer for a legitimate balance for more than two years after his Covid treatment.
