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Edinburgh Live
Edinburgh Live
National
Iona Young

Stag do stranded in Edinburgh Airport after series of unfortunate events

A group of Edinburgh passengers were left stranded in the city's airport for hours before EasyJet told them their flight home had been cancelled.

Matt Jopling, 36, from Swansea was on a weekend away with friends in the capital over jubilee weekend, but what should have been a fun trip soon became a disaster.

The group had to fork out £160 each for the train home to Bristol, despite presuming EasyJet would compensate alternative travel arrangements.

READ MORE: Major Edinburgh city centre road closed to traffic due to serious car accident

The bar manager, who was travelling with eight of his friends arrived in the city last week and had a blast paint balling and taking a ghost tour before travelling back to the capital airport to catch a flight home on Sunday June 5.

Before even stepping foot in the airport the travel chaos started again as they were told the 21.30pm flight home was delayed and would leave at 23.30pm instead.

They arrived to the airport to wait when they were met with more bad news, it was delayed again this time to ten minutes past midnight, and then at around 11pm they got the news that the flight had been cancelled.

EasyJet put the group of lads in a hotel overnight but informed them there would be no flights out until Tuesday so they should organise another route home.

After a night in the hotel and eager to get back to Bristol for work and other reasons the group reluctantly decided to catch a train home which cost a whopping £160.

Speaking to Edinburgh Live, the bar manager, said: "Myself and eight other friends planned to fly from Bristol to Edinburgh on Thursday, then fly back Sunday.

"We were delayed for ten hours on the Thursday, flying from Bristol, after the 11.30am flight was cancelled, while we were sitting in the departures lounge.

"With it being jubilee weekend, as you can imagine, the airport was jam packed with holiday makers but after a long wait, we finally made our way to….. Glasgow!

"I will add that the captain of that flight, apologised for the delay, due to 'no staff on the ground' We were told that no flights to Edinburgh were available and that if we flew into Glasgow, EasyJet staff would arrange, transport to Edinburgh.

"We made our way into Glasgow, and headed straight to the EasyJet desk, only to discover, that no staff were in the building!

"The manager of the airport informed us, that no staff would be available, just to catch a taxi and claim it back through EasyJet’s website."

When the group eventually made it to the capital they had a fantastic weekend visiting the castle and other sights before getting ready to travel home on the Sunday.

Although their original flight was delayed they still headed to the airport expecting to travel home that evening.

Matt explained: "After a great weekend in Edinburgh, we had updates on the app, informing us, our 21.30pm flight was delayed until 11.30pm on the Sunday night.

"Hesitantly we made our way to Edinburgh airport, checked in and waited for our flight!

"We were then updated, the flight would be delayed until 00:10am, so we waited and waited, just before 11:00pm we were told the flight was cancelled!

"We were told to head to the EasyJet desk, where a member of staff would sort us out.

"The staff there looked exhausted and frustrated, with one staff member yelling, 'I want to go home, you want to go home, let sort this out in a civilised fashion' next to two armed police officers."

He continued: "We were told that all flights on the Monday, were cancelled, but we could get one on the Tuesday, and if we wished to get home another way, EasyJet would compensate us, that was a lie!

"We were put in a hotel back in Edinburgh and reluctantly as a group, we decided to catch a train home, at 6am on the Monday."

Eventually the holidaymakers made it back to Bristol but have been left disappointed with the stressful experience.

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The 36-year-old said: "EasyJet has to be one, of the worst providers for customer services, we are given advice by one staff member, and then receive emails from other staff members, saying flights were available the following day, which they weren’t."

A spokesperson for Easy Jet said: "We are very sorry that flight EZY432 from Edinburgh to Bristol on 5 June was cancelled.

"We notified customers directly of their options to rebook or receive a refund and provided hotel accommodation and meals where required.

"Nonetheless we fully understand the disruption this will have caused to their plans and we are very sorry for this.

"Our team will be reaching out to Mr Alan to apologise for their experience and process any expenses due.”

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