Staff at a call centre in Derby say hundreds of jobs are under threat of redundancy. DerbyshireLive has reported that workers at the Firstsource site in Riverside Road, Pride Park, have been told a high number of jobs are set to go.
The news site said the announcement was made after major client Sky said it was cutting its phone-based customer service requirements to focus on a digital system – with the rest of its phone staff now planned to be sourced internally or from India.
Indian-owned firm Firstsource employs around 600 people in Derby and it is understood that despite the changes the business will still be working with Sky. Around half of the Derby team – the people take calls from Sky customers – are understood to be affected.
