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St. Louis Post-Dispatch
St. Louis Post-Dispatch
Daniel Neman

St. Louis-area McDonald's managers learn to serve up emotional understanding

McDonald MO James Lucas

MARYLAND HEIGHTS, Mo. — The next time you go into a McDonald's, the experience might be subtly different.

If you bring a concern to a manager, she might listen to you with more sensitivity. The employees may be working together with a greater sense of harmony.

The difference is training in a field called emotional intelligence. On Wednesday, at The Heights Community Center in Maryland Heights, emotional intelligence coach Roberta Ann Moore led 30 McDonald's managers through a workshop about interpersonal relationships — learning how to read and understand the emotions of others.

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