Square Enix has announced a new "group customer harassment policy" aimed at protecting its employees and partners from harmful behavior and actions taken by its followers and fans.
"Square Enix believes that the feedback, comments and requests received from our customers are essential to the advancement of our group's products and services," the new policy states. "At the same time, there are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, [or] partners who are involved in the creation and distribution of our group products and services, that constitute 'customer harassment'.
