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The Independent UK
The Independent UK
National
Neil Lancefield

Spike in complaints by Avanti West Coast and TransPennine Express passengers

Avanti West Coast TransPennine Express
PA Wire

Complaints about train operators Avanti West Coast and TransPennine Express soared as performance deteriorated, new figures have shown.

Office of Rail and Road (ORR) data revealed that 238.6 complaints were made per 100,000 journeys on Avanti West Coast between July and September last year, up 51.3% from a year earlier.

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