More than a dozen Ryanair passengers were reportedly left "stranded" at a Spanish airport after their flight mistakenly left without them.
The 14 customers were due to fly from Palma Son Sant Joan airport in Majorca last Saturday, April 30.
They were due to board an FR5729 flight to Malaga but were left shocked to discover the plane had departed without them.
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Local media report that the holidaymakers, who had already checked in, were placed into groups by ground crew in order to board the airport shuttle to the plane.
Spanish News Today reports that 14 travellers were told to wait for another shuttle when the bus became full.
It wasn't long before they realised that the plane had departed while they were still standing at the gate, as the Daily Star reports.
“We saw the last bus leave, and there we stayed, waiting,” one passenger commented.
“I don’t understand how it could have happened,” another person said.
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“We had presented the QR code at the security check. In the system, it should appear that we were on land.”
According to local media, Ryanair offered the stranded passengers another flight at 10pm that night. They were also given a voucher to use at the airport shops.
A spokesperson for Ryanair said: "The airport handler who operates the airport shuttle bus at Palma De Mallorca failed to collect this small group of passengers awaiting their bus at the airport gate to bring them to their plane, causing them to miss their flight to Malaga (30 Apr).
"Affected passengers received refreshment vouchers and were re-accommodated on a later flight, with one passenger opting for a refund. Ryanair apologises sincerely to passengers for this inconvenience.”
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