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The Guardian - UK

Business

Anna Tims

Southern Water admits 18-year meter mix-up – but insists we owe it more

Southern Southern Water

Meter readings to Southern Water were taken, but from a neighbour’s home. — Meter readings to Southern Water were taken, but from a neighbour’s home. Photograph: Timon Schneider/Alamy

I’m currently renting my grandmother’s house while she is in a care home with dementia.

Soon after I moved in, I was hit with a £614 quarterly water bill from Southern Water. I was already paying £62 a month in direct debits but was apparently falling short.

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