In a move to bridge the communication gap between front-line staff and local travellers, Southern Railway has decided to teach the regional language of every State to its employees belonging to other States.
According to sources in the Railways, the move follows issues involving some staff not being conversant in the local language resulting in arguments and complaints, particularly at ticket booking counters.
Realising that several employees posted in Tamil Nadu and Kerala hailed from other States and were not conversant in the regional or local language, Southern Railway in a circular said it was imperative that they acquired a working knowledge of Tamil, Malayalam, Telugu or Kannada to help them serve the public and the organisation better.
