Sony says it should have solicited more internal and external feedback before launching Concord, the multiplayer shooter that sold so poorly the publisher canned it just two weeks after it launched. Next time, Sony will need "more detailed confirmation, or validation" that a given live service game can be successful, executive Hiroki Totoki said during a recent Q&A with investors.
"We are still in the process of learning," Totoki said through a translator in response to a question about Sony's live service pursuits. "And with regard to new IP, of course you don't know the result until you actually try it. So, probably, we need to have a lot of gates, including user testing and internal evaluation, and the timing of such gates, we need to bring them forward. We should have done those gates much earlier than we did [for Concord].
