Sonos' botched app update is one of the biggest tech boo-boos of the year – when it launched, the new version was riddled with bugs and deleted many fan favourite features like timers and the ability to make a playlist. Now Sonos is determined to learn from its mistakes, and has set out a seven-point plan to win back trust.
In a blog post, CEO Patrick Spence admits that the firm's app update "fell short" of its usual standards. Its pledges cover "software quality, customer experience, and delivering the excellence you deserve from Sonos."
