A report from The Verge has illuminated a shipping mistake from Sonos that caused a number of customers to receive additional speakers beyond their original orders. Normally I’d say this situation sounds pretty fortuitous, but unfortunately the consumer electronics manufacturer has in some cases, charged these customers for the extra wares. Although, it should be noted that Sonos intends on refunding the affected parties within 10 business days.
Ruth Sleeter, the company’s Chief Information Officer, sent out a message, which was posted in this Reddit thread, eliminating any possibility for an inconvenience gift. Customers were told they would be issued “prepaid return labels for any excess orders,” so that they can ship the products back to the company.
