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Tom’s Guide
Tom’s Guide
Technology
Jeff Parsons

Sonos apologizes for its disastrous app experience and shares roadmap for the future

Sonos Move 2.

Sonos has had an interesting year so far. The company received widespread praise for its first ever pair of headphones, the excellent Sonos Ace, then alienated most of its userbase with an app redesign in May. 

Despite insisting it took "courage" to build the new app from scratch, the bugs and glitches persisted and Sonos has been forced to issue update after update (every two weeks, in fact) to try and fix the problem. Like reintroducing features it inexplicably deleted in the first place. Now, just over two months later, the company's CEO has issued an apology for the fiasco and said that fixing it is Sonos' "number one priority".

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