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Fortune
Fortune
Nick Lichtenberg

'Sometimes it's more expensive than having humans': Ecolab gets real about AI's limits in the physical world

Suresh Venkatarayalu, Chief Technology Officer, Honeywell AJ Wijesinghe, Chief AI Officer, Ecolab (Credit: Rebecca Greenfield/Fortune)

Putting the latest AI models into buildings, factories and kitchens is much harder than putting them into a chatbot. That was the message from executives at Honeywell and Ecolab, though they were fairly positive about AI overall.

Honeywell Technologies Chief Technology Officer Suresh Venkatarayalu said at Fortune’s AIQ Summit at the New York Stock Exchange on Thursday that the problem is accuracy. The industrial giant’s customers “really demand 99.9999%,” he said, while frontier models “could be at 85%.”

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