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Windows Central
Windows Central
Technology
Kevin Okemwa

Some Windows 11 users may be unable to access Copilot or upgrade to Windows 11 version 23H2 temporarily — here's why

Microsoft Copilot prerelease 2023.

What you need to know

  • Microsoft recently identified an issue with Windows 11 OS Build 19045.3758 (KB5032278).
  • According to the company, users might experience sporadic movement of desktop icons on Windows 11 when attempting to use Copilot.
  • The issue impacts Windows 11 users with multimonitor configuration. 
  • This has prompted the company to place a compatibility hold on affected devices.
  • Some users might be unable to access Copilot, especially on Windows devices with a multi-monitor configuration. 
  • While Microsoft works on a fix for the issue which will ship via a future update, users are advised against manually updating to the Windows 11 2023 update.
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