Many seniors are reporting that their banks have recently asked them to reconfirm their identity in person, even if they’ve been long‑time customers. Retirees say the requests feel sudden and confusing, especially during winter when travel is more difficult. Some older adults worry they’ve done something wrong, only to learn the bank is updating its security procedures. Winter is a season when fraud attempts spike, prompting banks to tighten verification rules. The new requirements are catching many seniors off guard.
