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The Independent UK
The Independent UK
National
Jane Kirby

Some 16 million GP appointments went unattended in 2025

  • NHS leaders are urging the public to activate push notifications on the official NHS app to help reduce the number of missed health appointments.
  • The initiative aims to free up millions of crucial appointments, following a poll indicating that one in four individuals have missed a health appointment.
  • A survey of 2,000 patients across England revealed that 12 per cent had forgotten an appointment, with a further 11 per cent arriving too late.
  • NHS England reported that 16 million GP appointments went unattended in 2025, accounting for 4.3 per cent of all consultations.
  • Dr Amanda Doyle, national director for primary care and community services at NHS England, emphasised that enabling app notifications is an easy way to receive reminders, allowing users to cancel or rearrange appointments.

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