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SmileDirectClub Closes Shop, Leaves Customers in Teeth-Aligning Limbo

FILE - Dental assistants go over appointments at SmileDirectClub's SmileShop located inside a CVS store April 24, 2019, in Downey, Calif. SmileDirectClub is shutting down, just months after the strugg

Once a sparkling jewel in the oral-care industry's crown, SmileDirectClub -- the company that built a business empire by directly delivering clear dental aligners to consumers' doorsteps and offered a more affordable and faster alternative to traditional braces -- has announced the halting of its global operations. The sudden closure has left a gust of unanswered questions lingering in the air like smoke after a firework display.

With a history of serving an impressive 2 million people since coming to life in 2014 and an initial stock market valuation of $8.9 billion in 2019, SmileDirectClub's journey had all the signs of a triumphant success. But alas, their rapid ascension was met by an equally swift demise as the company hurled into unprofitability year after year, like a stone plummeting into a still water pond, causing ripples across the entire oral-care industry.

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