The expansion of India's SME export ecosystem and the growing compliance demands of international shipping mean logistics providers need to provide services beyond basic parcel transport. In a conversation with ET Digital, Vaibhav Salvi, Founder & Managing Director of TransLink Express, explains how the company carved a niche in the competitive international courier sector through personalised service, technology use, and comprehensive logistics solutions. Edited excerpts.
Economic Times (ET): The international courier market in India is dominated by global giants with vast networks and resources. How has TransLink Express managed to carve out a niche for itself, and what competitive advantages have helped you sustain growth for over 16 years?
